Australian Embassy
Italy, San Marino, Albania, Libya

Phone outage at the Australian Consulate-General in Milan

The Australian Consulate General in Milan is currently experiencing technical problems on their local telephone lines.

You can contact them on the following temporary phone line +39 02 30304052.

Or alternatively contact the Australian Embassy in Rome on +39 06 852721 or  write to [email protected].

For urgent consular assistance please contact +61 2 6261 3305 available 24/7.



For the most recent advice go to and the COVID-19 section of this site. 

Coronavirus (COVID-19) Notice

*** The COVID-19 pandemic has disrupted global travel to an unprecedented extent.

If you’re trying to get home to Australia, and can still book commercial flights, do so as soon as possible. If you can't leave or prefer to stay where you are, make plans to remain for an extended period.  Ensure you have a safe place to stay, follow the advice of local authorities and minimise your risk of exposure to COVID-19. Stay in touch with family and friends so they know you're safe. For more information see our Coronavirus (COVID-19) – information for Australian travellers page.***

You can only travel to Australia if you are an Australian citizen, a permanent resident, an immediate family member of an Australian citizen or permanent resident or are a New Zealand citizen usually resident in Australia. Travellers who have a compassionate or compelling reason to travel to Australia will need to have an exemption from the Australian Border Force Commissioner. All travellers arriving in Australia must undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), in their port of arrival. For more information see the Australian Department of Home Affairs website 

If you have a passport, notarial or consular emergency, please email the Embassy on [email protected] or call us on +39 06 852721. For urgent consular assistance after hours please contact +61 2 6261 3305 from overseas, or 1300 555 135 from within Australia. For general information, please visit


Update to new measures for return to Australia

Following the decision by National Cabinet (8 January 2021) and announcement from the Prime Minister, if you're travelling to Australia you must provide evidence of a negative COVID-19 (PCR) test to your airline when checking in for your flight at the departure point.

  • This applies to all travellers five years of age or older departing on flights on or after 22 January 2021.
  • You must be tested 72 hours or less prior to departure and present a negative result when checking in prior to boarding your flight.
  • If you transit through a third country on your return journey to Australia, you should check on any local requirements at your transit destination and follow the advice of local authorities on social distancing and mask wearing while in transit.
  • If you or a member of your travelling group tests positive, you won’t be allowed to travel to Australia.
  • Exemptions to the COVID-19 (PCR) testing requirements will only be applied in extenuating circumstances such as where there is no access to testing.

Anyone who has a negative test result and enters Australia must still complete mandatory 14-day quarantine at designated facilities in your port of arrival.

Some airlines may already have pre-flight testing in place. You should contact your airline on the requirements for your specific flight. Local authorities may have additional requirements in place for departures.

The list of laboratories in Italy carrying out molecular diagnosis on respiratory clinical samples according to specific Real Time PCR protocols for SARS-CoV-2 indicated by the World Health Organization is available here.

Masks must be worn on all international flights, including at airports. 

Frequently asked questions on these new measures can be found here:
FAQs for International Passengers (PDF 131.78 KB)

International arrival caps will be reduced from 15 January 2021. This will be reviewed by 15 February 2021. This could affect your flight into Australia. If you’re scheduled to fly home to Australia in the coming weeks, confirm your itinerary and travel plans with your airline or travel agent.



If you are an Australian citizen or permanent resident and you are travelling or living in Italy, San Marino, Albania and Libya, it is important that we are connected with you during the COVID-19 pandemic.

If you have already registered with the Embassy via email, do not complete an online registration. For those who have not already registered with the Embassy, please do so here:

When prompted to provide your address, provide the address of your current location in Italy, San Marino, Albania and Libya, not your residential address in Australia. In the ‘additional information’ field of the form please provide as much of the following information as possible for each traveller / member of your family:

  1. Your passport expiry number
  2. Whether you are a dual citizen and if so, details
  3. If you’re not an Australian citizen, please tell us your Australian visa status
  4. If you’re not an Australian citizen, please tell us whether you require an exemption to enter Australia and whether you have an approved exemption
  5. Are you living in Italy, San Marino, Albania and Libya long-term or just visiting short-term (please include details: tourist, visiting family, visiting for work)?
  6. Details of whether you’ve had a flight cancelled or have a future booking (state which airline; your reservation number; and details about your booking such as dates and route)
  7. If you’re trying to return to Australia, to which city are you trying to return?
  8. Anything else you think might be relevant

Covid-19 Vaccinations

The following link provides access to Australia's vaccination policy.

Additional information is available on  FAQ1 and FAQ2


Passport services 

In order to limit in-person appointments at present, you may apply for a Limited Validity passport or an Emergency passport by mail. 

Public access is by appointment only to ensure social distancing.  For further details on appointments and the application process please write to : [email protected]  or [email protected]

If you are making arrangements to attend for an interview please see requirements for a full validity passport here

Notarial services

Limited in-person notarial services are available at present. For appointment information at the Australian Embassy in Rome please call +39 06 852721 or email [email protected]

For appointment information at the Australian Consulate-General in Milan please call +39 02 7767 4200 or email [email protected]

Please note that the Australian Embassy in Rome and the Australian Consulate of Milan will accept payments by credit card or debit card only. All credit and debit cards, except American Express, will be accepted. Please do not mail cash or cheques as they will not be accepted as payment.


Visiting our offices during COVID-19

  • You must have an appointment to visit our offices.
  • If you have a fever, cough or any COVID-19 symptoms, please reschedule your appointment.  Please do not attend our offices if you are ill or if you have had recent exposure to someone who is ill.
  • Please do not bring friends or family members to your appointment.  If you are applying for a child passport, both parents are welcome to attend. 
  • Please arrive as close to your appointment time as possible.  
  • You must bring and wear a mask.  We will ask you to remove your mask briefly to confirm your identity.

COVID-19: Coming back to Australia

When you arrive in Australia from overseas, you must complete 14 days of mandatory quarantine in designated facilities in the city you arrive in. You won’t be allowed to travel domestically (including to your home) until you’ve completed the 14-day mandatory quarantine. If you’re not an Australia citizen or resident, you cannot enter Australia at this time. Find out more about these entry restrictions from the Department of Home Affairs.

COVID-19: Leaving Australia to go overseas

There’s a ban on overseas travel from Australia. You can’t leave Australia unless you get an exemption from the Department of Home Affairs. Find out more on its Leaving Australia page.

Quarantine on arrival in Australia

Everyone arriving in Australia must undertake a mandatory 14-day quarantine at designated facilities (for example, a hotel), at their port/city of arrival, regardless of final destination.

Please review the Australian Government website for information on state or territory’s interstate travel or quarantine.   


Direct Aid Program in Albania

For information on the Australian Embassy in Rome's funding for three Direct Aid Program (DAP) projects in Albania for 2018-19, read the press release...

For general information on DFAT's DAP Program read the DAP factsheet.