Emergency Consular Assistance
If you, or someone you know, needs urgent assistance or you have significant welfare concerns, emergency consular assistance is available 24 hours a day by calling the Consular Emergency Centre (CEC) in Canberra on:
- 1300 555 135 (within Australia)
- +61 2 6261 3305 (from overseas)
For urgent assistance during Italian working hours, depending on your location, please contact the team in Italy at your nearest office:
- The Australian Embassy in Rome (+39) 06 852721 (within Australia and overseas)
- The Australian Consulate-General in Milan (+39) 02 7767 4200 (within Australia and overseas)*
Consular Assistance
We provide consular assistance to Australian citizens travelling or living in Italy, San Marino, Albania and Libya. Our capacity to assist you is influenced by local laws and conditions, international rules governing consular work, and by the cooperation offered by persons and organisations outside the Australian Government.
Please visit the Consular Services Charter to find out more information on the consular services and assistance that can be provided by the Australian Government.
What we can and cannot do
Assisting Australians overseas within limits.
Travel information for Australians
Get the latest travel advisories and other traveller hints from the Department of Foreign Affairs and Trade.
Living in Country
- Australian passports
- Notarial Services
- Australia Taxation issues
- International driving permits
- Birth, marriage and death certificates
- Australian Police clearances
- Marriage overseas
- Authentications and apostilles
- See also information about Australian living overseas
- Centrelink Overseas
- Working Holiday Agreement
Returning to Australia
Handy information for Australians or residents returning from a holiday or moving back to Australia.
Privacy Act
Personal Information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Privacy Collection Statement, which you should read and understand. Copies of the Statement are available here or by requesting a copy from the Department.
Consular Privacy Collection Statement